Archive for category Sales and Marketing
Westwood Trust Shines Helping Advisor Pull In $2 Billion in New Accounts During Meltdown
Posted by Jerry Cooper in News, Sales and Marketing on January 8th, 2010
In a year when registered investment advisors have faced impossible challenges to stay ahead, one wealth management firm in Texas found opportunity and success.
Westwood Holdings Group, Inc. (NYSE: WHG) through its trust company unit Westwood Trust, helped forge gains by landing large new accounts while other firms waited, worried, and sat on the sidelines.
Last summer my research team noticed a blip on our radar screen when looking for firms that stood out during the meltdown. These are firms that increased managed assets for the year September 30, 2008 to September 30, 2009.
The firm that stood out was Westwood Holdings Group, company with little press attention, listed on the New York Stock Exchange, and a top performing wealth manager.
Last month I had an opportunity to chat with Brian Casey, President and CEO of Westwood, to discuss how his firm managed to bring in $2 billion in new assets during the toughest year in recent financial memory. Reviewing SEC reports, I looked at money managers that weathered the meltdown and it was not hard to understand how Westwood was able to mark this achievement.
The Secret
Although Westwood has been in business since 1983, its strategies were illuminated when it became public in 2002. But, the true story of Westwood Trust began in 1998.
Westwood Trust’s mission is to provide high quality products and services to its high net worth clients. Casey calls it “offering a competent investment professional to assist them with structuring a portfolio, and meeting the objectives whatever they may be trying to accomplish.”
Westwood is not a financial planning trust company that provides directed trusts, dynasty trusts or self-settled trusts. It is basically an eloquent investment store for a catered high end investment business segment.
In the past five years Westwood’s managed assets have grown from $4.5 billion to $9.5 billion.
The reason for this growth was due largely to the way the firm had been structured. Many channels of diversification contributed and provided a continuous and steady growth.
Casey, a native Texan for 40 years, describes Westwood as a diversified wealth management organization with three different business lines. The first, Westwood Management Corp., began its investment business in 1983 as an institutional money manager. Next, its trust company, Westwood Trust, a fully licensed and chartered trust company based in Texas that has been up and running for 12 years. Third, its mutual fund business called WHG Funds, which has been in business for four years.
The story of success is credited, in part, to Westwood Trust. Casey noted while other firms sat on the sidelines Westwood got its sales team out and prospected for new accounts.
The result of course is recorded history. Offsetting Westwood’s market losses experienced by most firms in the industry, Westwood was able to show net asset gains of $2 billion going from $7.5 billion at 9/30/08 to $9.5 billion at 9/30/09.
Casey attributes this influx of new accounts to one concept: “high quality.” Westwood knew it would have to rely on its high net worth business in order to sustain its asset levels, so it used its trust company as a main vehicle to reach new investors.
The notion of providing an institutional quality product to its institutional clients, and having access to that through its trust company, created a unique combination of delivering quality to the marketplace to high net-worth clientele.
I asked Casey whether he described the business at Westwood Trust as “retail.” He did not feel comfortable with that word and said that his customers would not like to consider themselves retail customers. He prefers to call them private wealth investors—meaning the average account size for Westwood Trust is $2 million.
How Did They Do It?
Casey says that they’re constantly on the lookout for new customers in a way that’s different for most RIAs. They primarily work through referrals and referral sources but have no wholesalers. Casey adds “If you’re looking for the client that has $2 million or more you’re not going to find him answering an ad. He’s going to have to come through a referral or direct call.”
He adds that clients are doctors, professionals and entrepreneurs that have accumulated wealth over a lifetime but who see Westwood Trust as a shop that puts value and income first.
Of particular importance is the fact that Westwood Trust offers common trust funds or commingled trust funds. These are funds that act and behave like mutual funds and what Casey calls the precursor to mutual funds. “They are a tremendously efficient way of delivering institutional-quality investment products to clients.”
He adds, “Commingled or common trust funds is a tool that allows us to deliver a well-diversified institutional-quality product at a more reasonable fee than by trying to cobble together some outside mutual funds along with a separate account.”
About Westwood
When looking at Westwood it’s best to view Westwood in comparison to its peers. The quick take snap shot provided by Morningstar gives Westwood stellar financial grades. There are only three firms in the group which include Franklin Resources and T. Rowe Price that have “A” financial health ratings.
Westwood’s market cap is only $268 million while the market cap of T. Rowe Price is $14 billion and Franklin’s is $25 billion. So for a small company being managed efficiently they have done quite well in comparison to their peers. Westwood is also accorded a “B” rating in profitability from the Morningstar analysis.
All this being said, Westwood is an interesting story to follow both from the point of being a stellar asset manager, and owner of a trust company, and using that trust company in a way that allowed it to bring in important new accounts and new assets at a volatile time.
Next week more about Westwood, its operations, and an acquisition.
Jerry Cooper, senior editor, The Trust Advisor Blog.
Story Permalink: http://thetrustadvisor.com/news/westwoodtrust1
Can Launching a Mutual Fund Help an Advisor Boost Managed Assets?
Posted by Jerry Cooper in News, Practice Management, Sales and Marketing on November 6th, 2009
Start-up Guru Jeff Provence Offers Tips on What an Advisor Must Know Before Getting Started
Within the next few months wealth managers and advisors will consider new ideas and strategies for attracting new clients for 2010 and beyond. Many will turn to campaigns such as direct mail, email marketing, sponsoring sporting events, and cultivating referrals. However, others whose clients may have been more deeply impacted by the crunch of the meltdown will consider recovery of lost business by moving downstream by attracting smaller investors.
In this report, The Trust Advisor found that advisors can:
- Can Start a Mutual Fund for as Little as $35,000
- Begin to be Profitable with $8 million in the Fund
- Buy the Management Rights of an Existing $10 million Fund for $350,000
For my report, we interviewed key players in the field who offer proven perspectives on this traditional strategy. This included: a firm that specializes in turnkey operations; a successful advisor who launched his own fund in 2004; and a valuation specialist who offers his own unique viewpoint on whether to start a fund from scratch or simply acquire one.
Mutual funds are part of America’s investment fund marketplace. The landscape includes SEC unregistered funds, such as hedge funds and private placements. It also includes common trust funds, a $3 trillion market alone which The Trust Advisor will cover next week. But, our focus this week is becoming part of the 8500 SEC registered funds or better known as mutual funds consisting of a $12 trillion target marketplace.
The benefits of starting a mutual fund are compelling:
- Attract Smaller Investors. Private-managed accounts cater to large investors. The cost of keeping small investors is prohibitive. By launching a fund an investor can participate in the strategies of the advisor for amounts as low as $5,000.
- Easier Target Market to Reach. Investors are hard to reach. The cost of marketing directly to the client or the investor is heavy and requires building a longstanding relationship. By selling to an advisor you reach the investor directly. You reach the investor through the advisor which builds brand awareness and loyalty to a potential fund family.
- Lower Marketing Costs. Advisors can be reached through wholesalers or through direct email marketing which permits the creation of marketing channels that are reasonable and economical and paid for out of the load of the mutual fund. The spin-off potential of building those distribution channels can be significant.
- Cross-Selling Opportunities. Once a mutual fund or a family is created, an advisor can harvest its mutual fund client base for other products or services and provide unique ways to involve the advisor in the process.
- Low Start-up Cost. Start-up costs can run as low as $35,000 and can yield asset bases of $50 million or more after several years.
The Investment Company Institute or ICI is the industry association. The ICI publishes industry statistics and provides a great deal of investor education.
I interviewed Jeff Provence who runs Premier Fund Solutions, Inc near San Diego California. He isn’t your typical fund consultant. He set out 11 years ago to offer advisors a turnkey service for those who are interested in launching a mutual fund. Provence has built a string of successes that has helped advisors bring more than 20 mutual funds to market from around the country.
Provence says that beginners should keep it simple. He says that the Investment Company Act of 1940 provides for a straight and simple way to adapt any core strategy and turn it into a mutual fund capable of bringing in small to medium size investors. Core strategies include large cap, small cap, medium cap, growth or value-oriented approaches.
Since all purchases and sales of securities in a mutual fund are done on a cash basis and all securities are typically held with a bank custodian, there is no leverage involved. He says borrowing can be involved but it must work outside the account using special arrangements.
Provence adds that mutual funds that tend to do best adopt strategies that appeal to large mass audiences. Strategies that most investors can’t understand like options and going short appeal to smaller audiences and therefore are less likely to attract investors. Provence says that an advisor should have a well-defined action plan and a strong sense of the costs to support the structure. I asked him what amount of assets under management an advisor must have in order to consider transitioning some of his existing investors into a fund.
Surprisingly, he says it takes only $7.5 million of assets under management with a load of 175 basis points or 1.75 percent to break even. After that a fund can be made profitable. Therefore an advisor with at least $100 million of assets under management can clearly begin their own mutual fund simply by arranging a transition effort to the fund with a minimum start-up of $8 million.
Provence charges between $35,000 and $40,000 to go through the process. This includes filing the prospectus with the SEC, going through the legals, setting up the policies and procedures, writing the prospectus and arranging for the accounting and custody. That fee includes the attorney’s fees. U.S. Bank Fund Services told us this week they charge between $60,000 and $100,000 for the same service. Provence says that you can expect the ongoing maintenance costs to run between $120,000 to $125,000 minimum on an annual basis to launch a fund. More details are available on his website: http://www.pfsfunds.com.
Satisfied Client
One of Provence’s successful and outspoken clients is Canadian-born Paul Frank. Frank is the solo operator of New York based ETF Market Opportunity Fund, “ETFOX.” ETFOX is a fund of ETF funds. Frank launched the fund in 2004 with mere token investors of $100,000 and after six years has grown it to $58.9 million. His performance and handling of his large growth cap fund has earned him a 4‑star Morningstar rating.
Given that most funds lost 30 percent or more of their value in 2008, his ETFOX’s lackluster performance last year put him at the top of his group, permitting him to retain his champion rating. Frank’s pragmatism seems to strike a chord with the industry in that, in spite of the fact that he only lost 23 percent last year in fund value, he is in a category called “one of the least of the losers.”
Frank says that this is not a business where if you build it they will come. “It will take hard work and cultivation in order to bring the business in.”
Morningstar has a three-year performance requirement in order to get rated on its service. Frank added that just because you are on Morningstar or Lipper doesn’t mean that investors will come to you. You need to go out there “and bring in the investors”.
To do that he has his fund listed on Schwab’s platform which charges him 40 basis points out of his operating expense just for Schwab to handle his transactions. Given that his management fee is 175 basis points; his no-load fund still makes money in spite of what he pays distributors. In addition he has recently hired a group of wholesalers to promote the fund to advisors. They too are paid fees out of the load, which can eat up some of the profits.
Launch #2
Frank has done so well that he has retained Jeff Provence once again to establish an international fund which is set to launch in January. Given ETFOX’s success he feels reasonably confident that his international fund will be a success. But he adds, “no one knows for sure until the check has clears the bank.”
He encourages others to get involved in it, but suggests they make certain that they have thought the process with care. He recommends that advisors contact somebody like Provence who can put all the pieces together.
Are Acquisitions Better?
I asked Frank whether it would have been better to have acquired a fund rather than start his own. He said that if you’re starting from scratch it’s probably better to start your own because the cost of acquisition may be prohibitive. He says that in today’s market the cost to acquire the management rights to a mutual fund can run two to three times the fund’s gross revenue. It can also depend on the fund’s performance. He adds, “if the fund had a poor track record it would not get a great price.”
Frank’s estimates as to what a fund might go for in the open market were corroborated by both Provence and an executive at U.S. Bank Fund Services. For example, the fund with $10 million of shareholder assets which has a mediocre growth record would probably sell at a multiple of two times gross earnings. For example, if the load is 175 basis points or 1.75 percent, then the value of the fund if bought or sold by another management company would be 175 basis points multiplied by the asset base of $10 million, which comes to $350,000.
I spoke to Jon C. Walls, a financial analyst and former Lehman Brothers’ investment banker, about whether it would be advisable to start one’s own or buy a fund with these low valuation multiples caused by a depressed market.
Walls said that if a relatively small fund were offered with approximately $10 million under management for two times an expense ratio of 175 basis points, it could make more economic sense to buy a fund than to start your own. The value of being able to control a $10 million asset base and the requisite fund management infrastructure all while avoiding the hurdles of a start‐up for a mere $350,000 is compelling and reasonable, assuming the fund is of a reasonable quality and the investor base can be retained.
Fund management company transactions are difficult to find on the Internet or from most reporting services. SNL Financial, which tracks these transactions, has reported about 15 transactions in the last year. There is no comparable sales history. It essentially is a workout process when it comes to determining how much to pay for a mutual fund management rights, based on the principle of multiples of gross revenue of the acquiring fund.
Philadelphia Fund Moves to Dallas
Shareholders today (November 6) of the Philadelphia Fund (PHILX) have approved the acquisition of their fund into Dallas based Westwood Group’s WHG Large Cap Value Institutional Fund (WHGLX). The transaction will be able to boost the Westwood’s fund’s $131.3 million asset base by $53.6 million immediately. Although the specific terms and conditions of the merger were not disclosed in the proxy statements, industry experts believe that Westwood may have paid as much as $2 million in WHG stock for the fund.
As a growth strategy for most advisory firms launching a mutual fund or a series of them, this seems a logical action. It’s actually hard to find a wealth management organization with a $1 billion AUM that does not have one or two mutual fund properties under its roof. Benefits include increasing the shareholder base so that investors will now appreciate the advisor and his other strategies while making the adviser aware of the brand name. Plus there is the referral potential of having smaller investors taking notice of the name of the fund family.
Jerry Cooper, senior editor, The Trust Advisor Blog. Steven Maimes contributed to the research.
Does a Client Have a Life After Death?
Posted by Jerry Cooper in Sales and Marketing on September 18th, 2009
Advisors Who Manage Family Money Have an 8 out of 10 Chance of Being Fired by Heirs After Their Client Dies
Marketing buffs Russ Alan Prince and Hannah Shaw Grove offer tips to protect your relationship and reduce your chances of losing business.
Marketing strategists Russ Alan Prince and Hannah Shaw Grove recently released a report prepared for Rothstein Kass, a noted CPA firm, that reveals startling statistics about the rate heirs fire their parent’s advisors after they pass away. The report is based on surveys completed by the team over the last four years.
Results indicate that investment advisors are twice as likely to be fired by their heirs than a trust company hosting the vehicle funding their inheritance.
This data provides compelling evidence that advisors, wealth managers and others who manage client money need to be involved at an earlier stage in their client’s wealth transfer planning process. This should include their client’s trust preparation and ongoing administrative process. The data suggests that by either developing a relationship with a trustee provider, or with a directed trust arrangement, and/or starting their own advisor-owned trust company, an advisor can be more certain to hold onto their client’s accounts after the heirs parents pass away.
The simplest, but not necessarily the best way, to lock-in trust relationships is with a directed trust. A directed trust permits an advisor to have full discretion to choose investments that best meet the trust’s objectives including stocks, bonds, mutual funds and other marketable securities. Trust providers include Wilmington, Reliance, Northern, Sterling, Fiserv and other trust companies.
Directed trust arrangements have become better known. In 2007, The Wall Street Journal published an article – How Many Trustees Do You Need? The article highlighted the popular arrangements that more families are using; such as teams of multiple trustees and advisers, each with very specific roles and responsibilities.
The best way to maintain the greatest control is by owning a trust company. This integrated solution gives the advisor the greatest involvement in both trust creation and ongoing administrative process. Over the past few years, advisor-owned trust companies also have increased in popularity. With an advisor-owned trust company an advisor faces much lower odds that the heirs will flee once parents pass away. Advisor owned-trust company arrangements were featured last month in an Investment News article – More advisory firms expected to start trust companies.
The Investment News article pointed out that South Dakota has become a popular state for advisor-owned trust enterprises. Garrison Institutional, a consulting firm that helps advisors start trust companies published a complimentary special report on how the process works – Launching a South Dakota Trust Company.
FATAL ATTRACTIONS
Advisors were not the only providers to get the boot when parents pass away. The most likely providers to be fired are the parent’s business attorney, CPA and private banker. Therefore, developing strong relationships with these professionals could prove fatal as heirs clean house and appoint new players.
Prince performed a similar study early in 2003 for Merrill Lynch Investment Managers – How Inheritors Find Their Advisor. He surveyed 334 inheritors who had inherited at least $1 million in the previous two years and the results corroborated the findings of the recent Rothstein Kass survey.
One theme in particular seemed apparent in both studies. In the earlier 2003 study, 96 percent of clients only wanted to work with wealth managers that had experience handling wealthy clients that had access to otherwise unavailable options such as sub-managers, hedge funds and private equity deals often reserved for the ultra-high net worth investors.
Given these responses, Prince and Grove suggest inheritors need to invest their money in different ways than their parents.
Based on the data of the recent Rothstein Kass survey, the 2003 Prince survey, and other advisors I work with, there are seven solid strategies to follow in building and protecting client relationships:
1. Most important, develop relationships with trust company’s administrative trustees and other trust providers so that advisors are a part of the trust relationship.
2. Be sure that the advisor is named as the investment advisor in any successor of transfer instruments such as a revocable living trust or any other trust that provides for client succession planning.
3. Beyond meeting the parents meet the kids. Involve yourself early on in the family education process. Provide investor education and include the prospective heirs in any major investment decisions.
4. Avoid running into clashes between parent and heir agreements as the client may feel that the advisor is pandering to the heir and that will disregard the advice and the account objectives of the parents.
5. Be empathetic. The emotional toll of having an heir become wealthy immediately means a reassembly of their priorities, life’s goals and investment objectives.
6. Distance yourself from the providers that are most likely to be ditched after death. These include the client’s business attorney, CPA and private banker.
7. Add value to your service. The advisor and trust provider should offer wealth transfer planning and asset protection to create motivation for the heirs to stay put.
In summary, as your client’s wealth begins to grow and multi-generational planning concerns become more apparent, it is important for the advisor not to take the ostrich approach and hide from being involved with the client and heirs in strategic meetings.
Remember, the trust provider and trust company are the least likely to go when your client dies. Develop a strong bond and meaningful relationship with them and you will find yourself less likely to be eliminated when the new regime takes over.
– Jerry Cooper, senior editor, The Trust Advisor Blog
Can a Delaware Dynasty Trust Help Retain Your Client for Generations?
Posted by Jerry Cooper in Sales and Marketing on September 4th, 2009
Interview with Daniel F. Lindley, President Northern Trust of Delaware on the Basics
Several weeks ago I received a disturbing phone call. It was from my distant cousin Russell who I hadn’t heard from in over two years. Russell began the conversation with some small talk, but then got right to the point. He needed a loan of $500. I said, “What!” “Russell, when your father died less than two years ago, he left you an inheritance of over $2 million, mostly cash. What happened?”
In about five minutes I had heard an astonishing story. Russell had told me that he lost his entire inheritance. I immediately had an idea of what happened. You see, I knew Russell to be a foolish gambler and was known for making poor business decisions. Putting a $2 million bank account under his control, in my opinion, was dangerous.
He told me that he felt that he could run the money up to $8 or $9 million in Las Vegas, but after six short months, most of the money was gone. To make matters worse, he took the rest of the money and placed it on a concentration bet on some high-tech bulletin board company that went into bankruptcy about 6 months after his investment.
Russell’s story of a squandered inheritance is not unique. It was his story, and that fact that most American milionaires have failed to prepare even the most basic estate plans motivated me to write this article.
Earlier this week I spoke to one of the nation’s leading trust experts, Daniel F. Lindley, President of Northern Trust of Delaware.
We talked for close to an hour about Delaware dynasty trusts, their powerful benefits, and the amazing flexibility they offer for parents to provide a safe transition and transfer of wealth from their generation to future generations. Dan offers a strong case why Delaware is one of the best states in the country to host a dynasty trust.
TRUST BASICS
Lindley explained that in 1995 Delaware repealed the rule against perpetuities. Without it trusts can exist only as long as the grantor is alive. The rule against perpetuities abolishes this requirement and permits the trust to remain in force forever.
Lindley added that a Delaware dynasty trust offered compelling benefits:
- Tax Benefits. Assets contributed to the trust can continue for successive generation of the grantor’s descendants without incurring any additional gift tax, estate tax or generation-skipping transfer tax.
- Control Benefits. After the parents or grantor passes away, the trust may be administered to provide for care for the assets for the heirs and the heirs descendants.
- Doubles and as an Asset Protection Trust. If structured properly, the dynasty trust can be arranged to first provide asset protection benefits for the grantor and second conversion to a dynasty trust upon the passing away of the grantor.
- Administrative Trustee. A dynasty trust may also be arranged to serve as an administrative trust, thus permitting the trustee to direct the trust assets to to an outside money manager or wealth advisor.
A dynasty trust is an irrevocable trust that is defective for income tax purposes. Therefore, once money and property are contributed to a dynasty trust it’s one-way. To change the trust you have to go through a protracted procedure in order to get it out. Once it’s created it’s permanent and cannot be changed without either going to court or gaining the consent of all the adult beneficiaries or both.
ECONOMIC BENEFITS
A client’s ability to contribute assets to a trust that will continue for generation after generation without the imposition of any transfer tax is a compelling benefit.
The trust makes sense when you compare the benefits the trust offers to the alternative of passing assets outright, from generation to generation, subject to federal estate tax. The following chart, provided by Northern Trust Company illustrates that a $1 million contribution to a trust, a 5% after-tax rate of return on the investment assets, a new generation, subject to federal estate tax of 45% applied at each generational transfer, the dynastry trust would have an approximate value of $39 million after only 75 years.
The same $1 million held outside of the trust, subject to gift and estate tax occurring at each successive generation would have an approximate value of only $6.5 million. With the passage of each generation, the difference in value between the dynasty trust and the no-trust alternative becomes exponentially larger.
CONTROL FROM THE GRAVE
Had Russell’s father created a dynasty trust with some basics of Lindley’s suggestions that are explained further, Russell would probably still have most of his inheritance in place.
Lindley explained that trusts can be as simple or as complicated, controlling or generous, as the parent’s (grantor’s) desire. The grantor can install provisions in the trust instrument to change the level of distributions or even suspend distributions. Inducements can be created to provide for rewards or punishment that may influence the behavior of the beneficiaries.
Discretion may also be given to the trustee to make decisions about behavior. The trustee in essence becomes an institutional parent administering responsibility, education, and enforcement of the activities and wishes of the deceased parents.
On the positive side, this can include rewards for good behavior, for children graduating college or completing a certain degree; and can encourage heirs or children to go out and make a good living by providing a matching distribution.
For example, if the inheritor makes a half a million dollars in an enterprise, the trust could match that by giving the inheritor an additional distribution of a half a million dollars from the trust corpus, given of course the funds are there and available. The trust could even reward inheritors or children for having other children to continue the dynasty. These are powerful financial incentives that can reward positive behavior and can ensure the long lasting of one’s family.
On the negative side, onerous trust provisions can be included to discourage self-destructive behaviors. Examples include: substance abuse, compulsive gambling, leading unproductive lives, and being a spoiled trust fund baby lying on the beach and doing nothing but clubbing and womanizing. This can also include creditor problems and provisions may allow the trustee to keep track of a beneficiary’s FICA score to determine that they are not misbehaving by borrowing too much. Another important feature that could be included would punish the providing of false or misleading information to a trustee to gain advantage.
Based on his experience, Lindley said all of these examples and more have been used in the past and set a good template for possible dynasty trust wording to discuss with your estate planning attorney.
SUMMARY
What is a dynasty trust?
A dynasty trust is an irrevocable trust that has two important key features to it. First, it permits the transfer of wealth from one generation to the next generation without paying federal estate tax as one generation ends and the other begins. Second, a dynasty trust provides for a means of control over the disposition of money to the children and heirs to ensure the safety, protection and long lasting of the funds.
Who should set one up?
Any parent that has $1 million or more to leave to one or more children.
Why set up a Dynasty Trust?
To ensure that the trust assets are not needlessly taxed and that the funds that are gifted to the heirs are not lost or squandered.
When should parents set one up?
Hopefully before the parents die but preferably as soon as possible as contributions to the trust can be made at any time.
Where is the best place to locate the trust?
Delaware. Although other states exist that have repealed the rule against perpetuity and those include South Dakota, Nevada, Alaska, Wisconsin, Idaho, Illinois, Maryland, Virginia and Rhode Island.
How does one go about setting one up?
There are three key components that need to be dealt with in setting up a trust.
1. An advisor. Someone preferably from the wealth management organization needs to motivate the client of the necessity for the trust. This should not be a one-time presentation. It should be ongoing and once the trust is started the involvement should be part of the relationship manager’s duties.
2. An estate attorney to draft the trust instrument. This does not have to be an attorney in Delaware. It can be anywhere although a Delaware attorney should review the trust for legal conformity.
3. A. Trustee. Because it is an irrevocable trust either an attorney or an institutional trustee must be appointed to serve as trustee. It’s preferred that an institutional trustee be appointed since decisions may need to be made after the death of the grantor and for many generations. A trust company will not pass away, but an attorney can.
TIPS ON MAKING THE CLIENT PRESENTATION
As a wealth manager speaking to your clients it’s important not to become mired down with detail. Although clients have an appreciation for the fact that you may know your material and be able to get into the weeds and discuss trusts at a technical level, the bottom line is they may not care – but they want to be sure you know the technical part.
Because they trust you as their advisor they feel comfortable looking to you as a confidant and family mentor. You should offer them guidance on what they should do to be certain that their children and their children’s children will be safe and have enough money to live fruitful lives. This of course, includes money for college education, housing, food, subsistence, and a lifestyle in the same manner or better than they are now living or better.
It is best to start the client conversation with the concept that you may be offering a product. You can start with this question: “Are you familiar with the benefits of a dynasty trust.”
Telling a client that you offer trust services or offer trust advice gives the client nothing concrete, but telling the client that you could arrange the set up a trust or a dynasty trust rings in your client’s mind as concrete. It creates curiosity and bewilderment, enough emotions to open the learning process so that they are receptive to what you have to say.
The marketing message should be plain and simple. As Dan and Chip Heath say in their book Made to Stick, it’s best to dumb-down the presentation, add colorful metaphors, and lots of examples like my cousin Russell’s story to get your message through.
RETAIN CLIENTS FOR GENERATIONS
As mentioned, a dynasty trust be also be an administrative trust. This permits the trustee to appoint an investment advisor to manage the funds. This is one of the services of Northern Trust of Delaware. This appointment can ensure that your wealth management organization will be on-board for generations to come.
As starting point, my staff is preparing a complimentary Power Point presentation available to you in a coming edition of the Trust Advisor. If you would like some additional support or suggestions on how to begin now, please feel free to email at at thertrustadvisor@gmail.com




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